how long does it take?
Lenders have been taking between 12 - 16 weeks to process PPI cases, but from Jan 1st 2012, they have agreed to settle all new PPI claims in 8 weeks. So we will do all we can to make this happen.
So it's good news for you if you are thinking of claiming anytime soon.
For more information check out our guides on payment protection insurance and identifying whether you were mis-sold. You may also find some great information, claiming tips and statistics in our blog, which you can find here.
it's well worth checking your statements!
our claims fees
For all successful PPI claims we charge a fee of 20% of the total claim value, more information on fees here.
If you choose for one of our representatives to come and see you at home or work and you make a successful claim for a payment protection insurance refund we charge a £120 fee inc VAT. This covers our admin costs and travel expenses, no fees are charged without the concent of the customer. See more about home visits here.
If you would like a home visit, but, don't wish to pay the fee, we charge 25% of the total claim value. The choice is yours. For more information on PPI claiming check our FAQ's, for help claiming back PPI check our claiming guide or for more information on PPI click here.
the average PPI claim per customer is over £2000!
the PPI claims process
Once we have received your application or phone call, we will take some details and either send a pack out to your home address, or one of our agents will visit you to help you complete the whole process.
When we have received your completed pack, we will immediately lodge your complaint with the lender and act on your behalf.
Only after you receive your PPI compensation will we issue an invoice for our fees.
Take a look at our guides for making PPI claims against Lloyds, Natwest claims, claiming PPI from HSBC, Halifax, Egg PPI Claims and Barclays complaints.